-25.3
°C
English
Applies to lift passes, accommodation, conferences and all other activities
The Terms of Sale, together with your order, confirmed through an order confirmation, constitute the overall contractual basis for the purchase. These provisions apply as a binding contract for goods/services purchased via malselvfjellandsby.no, our call center, directly from the agent, etc., and for stays at our rental units. Consumer purchases are regulated in the Consumer Purchase Act, the Right of Withdrawal Act, the Marketing Act, the Personal Data Act, the E-Commerce Act and the Credit Purchase Act, among others. If you want more information about your rights and obligations when purchasing, these laws can be searched for on lovdata.no.
The terms and conditions apply to products purchased from Målselv Fjellandsby AS, hereinafter referred to as the "Seller".
Where these Terms of Sale stipulate a requirement for writing, this is fulfilled by the use of e-mail, SMS, letter, or similar.
1.1. The person who books on www.malselvfjellandsby.no must be at least 18 years old. This applies to all goods and/or services that can be ordered on the website in question, except for accommodation (cf. § 1.2).
1.2. When booking accommodation, the person making the booking must be at least 23 years old. The tenant/booker must be 23 years or older, this also applies to the person in charge of the cabin/apartment during the entire stay. Identification must be presented upon check-in. Should it turn out that the tenant is not 23 years or older, the key will not be handed over and the rental amount will not be refunded.
1.3. Please check the confirmation you receive to make sure it is in accordance with your order. The tenant is responsible for ensuring that the contract is in accordance with the booking.
1.4. The Seller disclaims responsibility for mistakes made by guests if they have not followed our terms and conditions. The terms protect you as a guest, the accommodation and the seller as distributors.
2.1. You will receive an e-mail when you have completed your order, provided that you have used a correct and valid e-mail address.
2.2. The Seller and our partners are responsible for ensuring that your login information is not misused, resold to third parties or otherwise distributed without your consent.
2.3. In connection with your order, you agree that we may send relevant information to your email address.
3.1. The agreed prices are binding on all parties. The seller reserves the right to make any typographical errors.
3.2. The Accommodation/activity provider reserves the right to make changes to the price as a result of increased costs of purchasing goods and services, increased taxes or other circumstances beyond the control of the Accommodation.
3.3. The Seller reserves the right to misprint errors in prices.
4.1. At the time of booking, the amount is paid in full.
4.2. When paying by invoice, an invoice fee of NOK 80 will be charged,-.
4.3. Upon confirmed stay, the Renter accepts the below-mentioned rental conditions.
Unless a credit has been agreed, the full total amount must be paid at the time of booking. Please check the confirmation you receive to make sure it is in accordance with your order. You are responsible for ensuring that the contract is in accordance with the order.
Bookings that are not fully paid can be cancelled by the due date, and normal cancellation terms apply.
5.1. Individual travellers, activities, conferences and accommodation - own products:
5.2 Group bookings (more than 15 pax) and activities from third-party suppliers:
The above rules apply where no specific cancellation terms are stated when purchasing the product, e.g. when booking accommodation with the option "No refund".
5.3. No refunds will be given for cancellation of or changes to lift passes.
5.4. All cancellations and any changes must be made in writing to booking@malselvfjellandsby.no
5.5. The Booker is responsible for his/her own, relevant insurance premiums that apply to travel and the Booker/Rental. For example, travel and leisure insurance as well as travel and liability insurance.
7.1. The Seller and our subcontractors (including accommodations) are not responsible for unsatisfactory weather conditions, closed facilities or other conditions beyond the control of the facility. We reserve the right to mispricing, descriptions of services and technical problems that may arise. The parties may withdraw from the agreement if the housing unit cannot be used due to acts of war, natural disasters, prolonged interruptions of water or electricity supplies, and similar events that neither the landlord nor the tenant could foresee or influence.
7.2. On the basis of events beyond the control of the Accommodation, the Accommodation has the right to move the Renter to an equivalent, or better, place of residence. Where possible, the tenant must be informed in advance of such changes. Such changes do not give the tenant the right to refrain from paying for the stay.
8.1. Key collection and return to our units takes place in the welcome center at Målselv Mountain Village, or by assigning a code for a lock or key box. Keys are handed out in the period 16:00 – 23:00.
8.2. Check-in no earlier than 16:00 on the day of arrival.
8.3. Check-out no later than 11:00 on the day of departure.
9.1. The Renter is obliged to treat the rental unit, inventory and equipment in connection with the unit in such a way that no damage and unnecessary wear and tear occurs.
9.2. Noise and commotion in the rental unit that is a nuisance to our other guests will be prosecuted. If the prosecution is not upheld, immediate eviction may be carried out. In such a situation, the rental amount will not be refunded. It must be quiet no later than 11:00 p.m. In the event of damaged inventory or equipment, vandalism/damage or self-inflicted triggering of a fire alarm that leads to a call-out, compensation will be claimed before departure, possibly invoiced in arrears. The rental unit must only be occupied by the contracted number of people.
9.3. Pets can only be brought to the units where this is allowed, and payment for this has been agreed.
9.4. Cleaning: Upon departure, the guest must clean up after themselves. This means that the guest washes off spills on counters, does the dishes and removes garbage and empty goods from the housing unit. Any rented bed linen must be removed and placed next to the bed on departure. Should our inspection staff not approve the clean-up, an additional fee will be charged. Remember to close all doors and windows.
9.5. Bed linen and towels: Duvets, pillows and towels are provided in the rental units, and the beds are pre-made according to the number of people in the booking.
9.6. Damage caused by the Renter to the Device shall be compensated by the Renter.
9.7. There is a smoking ban in all our cabins and apartments. We ask all our guests to respect this. If this is not complied with, you will be invoiced for the costs this entails, minimum NOK 1300,-.
9.8. The tenant is obliged to follow regulations regarding animal husbandry, smoking and the use of open fires. In case of violations, a minimum fee of NOK 1300 will be invoiced.
See also other applicable rules for each individual accommodation.
9.9. Electricity is included in the price. Firewood is not included and must be ordered separately.
9.10. Lift passes sold together in a package with the accommodation are collected together with the key collection (see section 10).
10.1. Any complaints during your stay must be made to the landlord on site. Contact us immediately, or no later than 10:00 the day after arrival, so that the defect/error can be corrected immediately and with the least possible inconvenience to the guest. Errors that are not reported until departure or later will not be compensated financially.
11.1. The Season Pass is personal and may not be transferred.
11.2. A new season pass can be purchased for a fee of NOK 300,-, plus key-card at the current price in accordance with VAT. price list.
11.3. There is no right of return on lift tickets.
11.4. In case of misuse or violation of the alpine trail rules, the lift pass can be shredded without compensation.
11.5. No compensation will be given in the event of unforeseen downtime, e.g. in the event of bad weather, power failures, machine failures, etc.
12.1. Valid identification is mandatory when renting equipment. This also applies to pre-booked and paid equipment.
12.2. All payment is made in advance. Repayment of the rental amount is only made in the event of illness against a doctor's certificate.
12.3. Alpine skiing can easily be confused. Remember what the skis look like and where you place the skis! It is not allowed to hand over, rent out or sell rented equipment.
12.4. Equipment must only be used on marked and groomed trails. Damage to the equipment from other uses must be compensated.
12.5. The Lessor is not responsible for theft of the equipment. During the rental period, the tenant is responsible for the equipment.
12.6. The Lessor is not liable for personal injuries caused to the Renter, goods or third parties during the rental period.
12.7. Money will not be refunded for interrupted rent unless there is a written medical certificate.
12.8. The equipment must be returned to the lessor at the end of the rental period.
12.9. It is the Renter's responsibility to approve the equipment before use.
12.10. The Renter is aware that the binding on alpine skis is of the release type. This reduces the risk of injury, but is not a guarantee of safety. On snowboards, there are no triggerable bindings.
13.1. All payments are made by start, online or over the counter.
13.2. In case of cancellation up to the day before the start of the lesson, the full amount will be refunded minus a fee of NOK 195,-.
13.3. In case of cancellation on the same day, a doctor's certificate is required for a refund, minus a fee of NOK 195,-.
13.4 Attendance is in the Welcome Centre.
13.5. To you as an adult: For those of us who work in the ski school, it is very good if we are told before the lesson begins if the child has any special needs. This makes it easier for us to give the children the best experience. Parents should also consider that the children come with energy and food in their stomachs. Then they get the most out of the ski school. After the first day, we review the groups so that all the children are in the right group for them.
(in collaboration with Norwegian Alpine Resorts and Mountain Destinations)
14.1. It is important that you wear a helmet, show consideration for other skiers and snowboarders and follow the skiing rules. It should be safe to ski with us, and then we all have a responsibility for our own skiing.
14.2. Responsibility to avoid injury: You must act so that you do not injure yourself or others.
14.3. Adapt your speed to the conditions: You must drive in a controlled manner, adapting your speed and driving style to your skills, terrain, road conditions and traffic.
14.4. Duty to give way: If you come from behind (from above), you are responsible for avoiding a collision.
14.5. Overtaking/downhill driving: It is forbidden to drive straight downhill except during organized training. If you overtake another skier/snowboarder, you must give them sufficient space for both controlled and uncontrolled movements.
14.6. Starting, entering or turning uphill on a slope: If you enter or turn uphill on a slope, you must ensure that this is done without danger to yourself or others. The same applies to driving after a stop.
14.7. Do not stop/sit in tight or cluttered areas.
14.8. On foot on the slopes: If you are on foot, you must only use the outer edges of the slope.
14.9. Ski stoppers/straps: Ski stoppers/straps are mandatory. Check that the bindings are set correctly.
14.10. Respect signs: Follow signs, markings and instructions.
14.11. Assistance in the event of accidents: In the event of injury, everyone has a duty to help. Witnesses and participants are obliged to provide personal information. Alpine skiing is associated with a certain amount of danger, so exercise caution. Drugs and skiing do not go together. Violation of the skiing rules may result in expulsion from the facility.
15.1 In the event of service interruption – i.e. in the event of a lift shutdown and/or when more than 50% of the total trail offer at the time of purchase, or at any time potential trail offer, cannot be used – the cardholder is entitled to a proportionate refund for the time the lift pass cannot be used. The service interruption must be of at least 30 minutes duration and the sum of the service interruptions must constitute more than 1/3 of the lift pass's validity period/season.
In other words, it is for closed days beyond 1/3 of the season's total number of skiing days that the cardholder can claim a refund.
No refunds will be given for the purchase of day passes, half-day passes or hour passes.
Any claims for reimbursement must be addressed in writing to booking@malselvfjellandsby.no after the end of the season.
15.2 Operational interruptions beyond the control of the operations management (force majeure).
This applies in the event of operational interruptions as a result of, for example, weather and wind conditions, avalanches, lightning strikes, flooding, fire, power outages, strikes, etc., and which constitute conditions that the facility could not reasonably expect to take into account at the time of purchase. It is up to the plant to document that the service interruption is due to such circumstances and that the plant has not had the opportunity to avoid or overcome the consequences of these.
